What are CRM slots?
CRM slots are the number of businesses you can keep unlocked and work with at the same time. An unlocked business includes its available contact details, notes, stage, activities and conversation history. Free includes 20 slots, Start 200, Grow 800, Pro 4,000 and Scale 20,000.
Are Google Maps searches and extraction unlimited?
Free lets you extract up to 200 businesses to try Vonsel. Start includes 2,000 and Grow includes 10,000 Google Maps extractions per month. Pro and Scale include unlimited Google Maps searches and extraction through the Chrome extension. CRM slots only limit how many businesses stay unlocked in the CRM.
Can I delete and replace businesses?
Yes. Slots are reusable, not monthly credits. Delete an unlocked business you no longer need and the slot becomes available immediately for a new one. You can repeat this without a replacement limit.
Does every extracted business include an email and phone number?
Not always. Vonsel collects the details available on Google Maps and checks the business website for published emails, phone numbers, WhatsApp links and social profiles. The contact data available depends on what each business publishes online.
Which plan is right for me?
Free is for trying the workflow. Start is for simple, ongoing prospecting with the map-based CRM. Grow is for a solo user who needs 10,000 monthly extractions, 800 slots, AI and email. Pro is for growing sales teams that need 4,000 slots, WhatsApp, routes and team tracking. Scale is for larger operations that need 20,000 slots, Instagram and data export.
How do team members work?
Free, Start and Grow include one user. Pro includes two users and can grow to six. Scale includes four users and can grow to 30. Added users cost €10 per user per month, and each person has their own login.
Does the Chrome extension work on Windows and Mac?
Yes. The extension works in Google Chrome on Windows and macOS. Your Vonsel account and CRM stay connected, so you can extract businesses with the extension and continue working with them from the dashboard.
Can I start free, change plans or cancel anytime?
Free does not require a credit card. You can change your paid plan from the dashboard and cancel from the billing portal without a long-term contract. After cancellation, the paid plan remains active until the end of the period already paid.
What do AI, bulk actions, areas and reports do?
AI uses business data and reviews to help prepare relevant outreach. Bulk actions update multiple businesses at once. Areas let you draw and assign sales territories on the map. Audio-to-text turns spoken visit notes into written CRM updates. AI and bulk actions are included with Grow, Pro and Scale. Areas and audio-to-text are included with Pro and Scale.
What languages do voice notes support?
Vonsel automatically detects the language spoken in a voice note and transcribes it in that same language, so you do not need to select a language before recording. Voice-note transcription is included with Pro and Scale.
Which email accounts and calendars can I connect?
Connect Gmail, Outlook or a compatible IMAP/SMTP mailbox. Google and Outlook calendar sync are included from Grow, so messages, appointments and follow-ups stay attached to the correct business in the CRM.
Are email and WhatsApp messages unlimited?
Yes. Vonsel does not add a monthly message quota to connected email or WhatsApp inboxes. You can send and receive from the CRM; the normal sending rules and limits of your email or WhatsApp provider still apply.
Which inbox channels are included?
Grow includes email and calendar sync. Pro adds WhatsApp. Scale adds Instagram, giving you email, WhatsApp and Instagram conversations in one inbox linked to each business.
Can I export my businesses and CRM data?
Scale includes export to CSV, Excel and JSON. Export keeps your business details and CRM data portable for reporting, backups or work in other tools.
Do prices include VAT or taxes?
No. The displayed plan prices are before tax. Stripe calculates any applicable VAT or other tax at checkout from your billing country and tax details.
What happens to my data if I downgrade or cancel?
Your account and CRM data remain available. Before downgrading, the number of unlocked businesses must fit the new plan capacity. After cancellation, the account returns to Free at the end of the paid period and the Free capacity applies. See our Privacy Policy for how account data is handled.