Why most sales teams cannot scale
68% of B2B companies have no formalized sales process. They rely on a few star performers who close deals through personal relationships and instinct. When those people leave, revenue drops. When new reps join, there is nothing to teach them.
According to Harvard Business Review, companies with a formalized sales process see 18% more revenue growth than those without one. The reason is simple: a process turns individual talent into organizational capability. It makes success predictable and repeatable.
A scalable sales process has clear stages, measurable KPIs at each stage, defined exit criteria, and automation for repetitive tasks. It is the difference between a business that depends on people and one that empowers people. Intercom argues that great onboarding is a continuous process, and the same principle applies to your sales methodology -- it should evolve with every customer interaction.